Christmas Delivery Cut-off Dates

Wall Art orders must be placed before Dec 2, 2020 for pre Christmas Delivery.

All other orders must be placed by Dec 11, 2020 for delivery by Christmas.

 

 

SHIPPING IN AUSTRALIA

All orders are sent via courier which may take 3-5 business days for metro areas and up to 10 business days for regional locations.

Typically, items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

If you’re not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and depending on the delivery partner used you may need to pick up your item/s from an Australia Post Outlet/Courier Depot or contact the courier direct to organise the re-delivery of your parcel.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a refund or store credit for any item that is unexpectedly delayed.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing.

PLEASE NOTE: We cannot deliver goods to a Post Office Box or Parcel Locker.

We are not able to accept orders for international delivery at this time.

 

General Delivery

Our couriers will attempt to deliver to the address nominated by you. Delivery is deemed to be effected when:

a) we receive a signed receipt or delivery docket, electronic delivery advice and/or

b) if that address is unattended, delivery is deemed to have occurred and we may leave the goods unattended in a safe place at that address, and/or

c) if the address of delivery is unattended and we elect to re-deliver goods to you, the receiver or a third party/address, we will charge you for the costs of the re-delivery including any storage costs we may incur. You guarantee to pay any additional charges within seven (7) days of notification;

d) a depot or regional agent does not service a regional location and the receiver must pickup from the local depot

 

Regional Deliveries

A ‘door to door’ service is not possible in some locations throughout Australia. (e.g. farms, addresses outside of regional towns, etc.)

Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off and picked up from a local depot by the customer.

 

GENERAL RETURNS

If an item is faulty please let us know and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase. If you’re not happy with your purchase you may return the item at your own cost within 3 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. Store credit voucher codes will be valid for one (1) year from the date of issue.
If you would like to return your items, please email us prior to returning at info@coastallilly.com.au and we will give you instructions on how to return the item. Unfortunately, no exchanges or returns are offered for sale items or back-ordered items.

We reserve the right to refuse any returned items that have been damaged after they are received by you, or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

 

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

The Service is available at no additional cost to PayPal account holders who have registered for it. For more information please refer to the PayPal Returns page.

 

DAMAGED GOODS

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items. We ask that you take a quick picture of the damaged item and email to us at info@coastallilly.com.au. This way we can make every effort to prevent it happening again.

 

DAMAGED WALL ART

Our art prints and canvases are made to order. As such we do not offer refunds or exchanges on these items unless they arrive with faults. In addition we do not offer refunds or exchanges for change of mind. Each piece of artwork is made specially for you, so please choose carefully and ensure you measure the space the artwork needs to be placed in, prior to placing an order with us.

On rare occasions, items may arrive with transit damage via Australia Post or Courier. Unfortunately, we do not have control to completely stop this happening from time to time. Rest assured we will work with you to resolve any such issues, and this could involve different methods. If the damage is too great to resolve we will replace the item at no charge to you.

We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer’s mailbox, property or pets where the print is delivered to. Example: your dog may find the postal tube delicious!

Please contact us within 48 hours if there is transit damage on arrival, and attach photographs to info@coastallilly.com.au so we can follow up. Please note we cannot help if no photos are sent to us for investigation

UNDELIVERABLE ORDERS

Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.